AI-Powered Zendesk Copilot

Resolve tickets faster with AI that knows your business

Grounded in your knowledge base. Tuned to your best practices. Zendy Copilot gives every agent instant access to the right answer.

Trusted by support teams worldwide

Live Product Demo

See Zendy Copilot in action

Watch how Zendy analyzes a real ticket, pulls relevant knowledge, and drafts a grounded response — all in seconds.

yourteam.zendesk.com/agent/tickets/4821

Sarah van den Berg

Ticket #4821 — Withdrawal issue

Type a reply...

Zendy CopilotSidebar

Analyzing ticket content...

Searching knowledge base...

Found 4 matching articles

Drafting grounded reply...

Confidence: 94% — High

100%

Grounded

Secure by Default

Every response is grounded in your verified knowledge base. No hallucinations, no fabricated answers.

Faster Resolutions

Instant AI-powered analysis with knowledge base context cuts average handle time significantly.

Enterprise Ready

Multi-tenant isolation, org-scoped data, and native Zendesk SSO integration.

Empower Every Agent

Junior agents perform like senior experts with AI-powered knowledge at their fingertips.

Agent Sarah

Agent Mark

Agent Lisa

How It Works

Up and running in minutes, not months

Four simple steps to transform your support workflow with AI-powered assistance grounded in your own content.

Install from Zendesk Marketplace

Search for Zendy Copilot in the Zendesk Marketplace and install it to your account. One-click setup, no engineering required.

Zendy runs natively inside Zendesk's secure app framework. Grant OAuth permissions during install and the copilot appears in every ticket sidebar automatically.

Testimonials

Trusted by support teams

See why Zendesk agents love working with Zendy Copilot.

Zendy Copilot cut our average handle time by nearly half. Agents no longer dig through docs — the right answer is right there in the sidebar.

Priya Sharma

Head of Support, BetSafe

The knowledge base sync was seamless. Within minutes of installing, Zendy was already suggesting accurate responses based on our Help Center.

Marco Rossi

IT Operations Lead

Our junior agents now resolve compliance-sensitive tickets with the same confidence as senior staff. Zendy grounds every suggestion in our actual policies.

Sarah Okonkwo

Compliance Manager

Zendy Copilot cut our average handle time by nearly half. Agents no longer dig through docs — the right answer is right there in the sidebar.

Priya Sharma

Head of Support, BetSafe

The knowledge base sync was seamless. Within minutes of installing, Zendy was already suggesting accurate responses based on our Help Center.

Marco Rossi

IT Operations Lead

Our junior agents now resolve compliance-sensitive tickets with the same confidence as senior staff. Zendy grounds every suggestion in our actual policies.

Sarah Okonkwo

Compliance Manager

We handle over 2,000 tickets a week. Zendy's AI suggestions are consistently relevant and save our team hours of repetitive research every single day.

James Chen

Customer Operations Director

The self-learning feature is incredible. The more tickets we resolve, the smarter Zendy gets. It's like having a knowledge base that improves itself.

Eva Lindqvist

Team Lead, Tier 2 Support

Setup took less than 10 minutes. No complicated integrations, no training needed. Our agents started using it immediately and loved it from day one.

Ana Torres

Support Manager

We handle over 2,000 tickets a week. Zendy's AI suggestions are consistently relevant and save our team hours of repetitive research every single day.

James Chen

Customer Operations Director

The self-learning feature is incredible. The more tickets we resolve, the smarter Zendy gets. It's like having a knowledge base that improves itself.

Eva Lindqvist

Team Lead, Tier 2 Support

Setup took less than 10 minutes. No complicated integrations, no training needed. Our agents started using it immediately and loved it from day one.

Ana Torres

Support Manager

What sold us was the data grounding. Unlike generic AI tools, Zendy only suggests answers it can back with our own documentation. No hallucinations.

Daniel Müller

VP of Customer Experience

The multi-language support is a game changer. Zendy drafts replies in the customer's language automatically. Our CSAT scores are up 12%.

Yuki Tanaka

Quality Assurance Lead

We evaluated three AI copilots for Zendesk. Zendy was the only one that actually integrated natively in the sidebar and didn't require a separate tab.

Kofi Mensah

CTO, CloudBet

What sold us was the data grounding. Unlike generic AI tools, Zendy only suggests answers it can back with our own documentation. No hallucinations.

Daniel Müller

VP of Customer Experience

The multi-language support is a game changer. Zendy drafts replies in the customer's language automatically. Our CSAT scores are up 12%.

Yuki Tanaka

Quality Assurance Lead

We evaluated three AI copilots for Zendesk. Zendy was the only one that actually integrated natively in the sidebar and didn't require a separate tab.

Kofi Mensah

CTO, CloudBet

Enterprise

Enterprise-ready from day one

Built for teams that take security, compliance, and data privacy seriously.

Data Grounding

Every response is grounded in your verified knowledge base — no hallucinations, no fabricated answers.

Org-Level Isolation

Multi-tenant by design. Each organization's data stays completely separate and secure.

Zendesk Native

Runs inside Zendesk's secure app framework with SSO, session auth, and OAuth.

Audit & Analytics

Track every AI suggestion, agent feedback, token usage, and cost metric in real time.

Privacy First

Data is processed per-request and scoped to your organization. We never train on your data.

Multi-Language

AI replies are generated in your customer's language — Dutch, English, German, and more.

Frequently Asked Questions

Everything you need to know about Zendy Copilot. Here are some common questions and answers to help you get started.

Zendy only accesses ticket content and your uploaded knowledge base to generate suggestions. Data is processed per-request and scoped to your organization. We do not train models on your data.

Can't find what you're looking for? Contact our customer support team

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